How to select an eSignature Solution for Your Insurance Agency

24 Sep

Needless to say, every organisation wants to make sure that if they switch to Electronic signature they get the best electronic signature solution in the market especially for insurance sectors the safety authenticity and the quality of the solution is the most.

Best esignature for insurance is easy to procure considering the wide market and variety of solutions available in it.

Right from driving directions, to shopping, to making payments and raising bills everything is done through online or Digital medium in today's age. When even the Government and Healthcare sector is not hesitating to use electronic signature software how can the Insurance sector lag behind?

Using electronic signatures insurance companies can capture the signature of the concerned party on the insurance documents immediately without waiting for days or hours. No need of wasting time in printing, scanning, mailing the document and expecting the signatories to mail it back to you. Hence the waiting period is considerably reduced. In today's world where convenience and comfort matters over anything else, deploying e signature for insurance is a great step ahead.

However just because you have decided to reply with a signature solution doesn't mean you will find the right solution for yourself right away. As we have said before, there is a variety of software available in the market. You need to compare this software with each other, check if the software is perfect for your business and work culture, if they are cost-effective and way to use, and many other factors need to be considered before choosing the best signature for insurance.

You will find a variety of products having similar features but they might vary in pricing for the quality of after-sales services they provide. Hence to cut the clutter and make the selection process easier for you we have come up with the following factors that you can consider while choosing and before deploying the best electronic signature solution.

Let's start:

Will the solution work well with your work culture or management?

Here is a quick idea for you. As you are looking for electronic signature solutions for the Insurance sector what you can do is you can search on the Internet which solutions your competitors for sale or market players are using to streamline their documentation process and what is their report. You can select those which are used the most in the sector, then you can check if their features are aligning with your work culture and expectations.

Along with this look for a software that allows you to perform two-way integration which means you can integrate this software with the existing management system for better performance and transparency.

Does it demand a large training and deploying period?

A perfect signature software will not take more than minutes to get installed properly. If any vendor is claiming that the deployment process might take hours then you know what to do! At the same time, the perfect Electronic Signature software will be user-friendly and no training will be required to use it. Even if you deploy electronic signature free, it will be user-friendly.

Training demanding software and those who take hours to install are not for you or for any other organization in today's world.

Check what scale of security it provides:

Being an insurance company you have to deal with crucial personal data and financial figures hence you can not compromise with the safety and security of your customers. Make sure the software encrypts all the data you share and stores it and it has a security certificate.

Read the blog- How Safe Is the Virtual Signing Process for Insurance Industry

Security and compliance questions

No digital signature solution is worth your investment and time if it is not in compliance with legal and safety terms. It has to provide a standard safety to your work process. Your customers are your most valuable assets and you can not compromise with their safety and security.

Make sure you ask the following questions to yourself and the vendor before you chose any solution:

Is the solution in alignment with the standards given under the ESIGN Act and the UETA Act?

Does it hold the ISO 27001 certificate?

How will the solution ensure its compliance?

Does it offer a tamper-proof audit trail?

How will the solution define the roles and the authorities of the user?

Is there any robust system built within the solution that can deal with online threats/malware or attacks?

What type of encryption is used by the solution to connect signatory to the document?

Is this on-premise or in the cloud solution? How does the solution take care of the security in both scenarios?

Is there any backup or recovery procedure (in case of any disaster)? If yes, what is it?

Does the solution have any third party certificate?

Esignature password protection

Just like the security and safety of the process, password protection is also crucial. Insurance companies should look for software to protect accounts and records with passwords, and also encrypt the passwords. Also please confirm where the data service of the winters is located.

Ease of the solution

The easier the solution is to use the better will be the performance of the staff. In case the software is complicated then your staff will have to spend some time learning it and it will be hard for them to use it on a daily basis. In the end, every organization has to make sure that the performance and productivity of the staff do not get compromised in the hit of adopting modern technologies. The software must have a clear and simple procedure of creating, sharing, and getting signed the document. No need of using different signature procedures for different documents unless stated otherwise.

One more factor to consider is the best electronic signature solution will always store all the documents in one place where it will be easier for the concerned parties to access and manage it at any time, from anywhere.

Has the digital signature software adopted industry standards?

In the United States, digital signatures are predominantly governed under the Uniform Electronic Transaction Act (UETA) and the E-SIGN Act. These acts have given the push to the use of electronic signatures not just in the US, but across the globe.

However, when it comes to the insurance sector, ACORD stated some guidelines that need to be followed. To ensure that the electronically signed content or files/agreement/documents are legally backed by the law and can be presented in the court of law as a legal proof (in case), you need to make sure that the solution is in compliance with all the related laws and regulations.

Does it come with remote and in-office signing features?

Nothing attracts today's consumers more than the flexibility and convenience hence it is important to ensure that the electronic signature software you choose for the company is flexible enough. If your customer wants to visit the office and perform the signatures, the solution must be ready for that too.

Just like in-office must be allowed if the customer wants to visit the office, a mobile signature facility has to be made available too. Your client must have the freedom of choosing the time of the signature irrespective of his geographical location and the device he will be using to make signatures.

Cost of the solution

There was a time with esignature software document. However, the vendors do not do it anymore. You can create and get signed unlimited documents once you buy a package or a solution. Plus, do not forget to confirm if the vendor allows you to create unlimited templates or not. Sometimes winters offer electronic signature solutions in different ways depending upon the package level you get to use the services.

Some customer-centricity questions you need to ask:

As you will agree, it is extremely crucial that your customers stay happy with your services in case you want to sustain for a longer time in the market.

Is the signature for an insurance solution available for use on all devices?

Do the customers have to install any software to perform signatures electronically?

If the customers/users face queries or issues while reviewing the document or signing, how can the software help them?

Which device supports the solution better? Why?

Is it smart-phone or mobile device-friendly?

Is it customer-friendly? Do they have to take any measures while, before, or after making the signatures?

If there are multiple documents that need a customer signature can the customer copy the signature from one page to the rest of the pages?

Some integration and implementation related questions:

On average how much time does it take to implement the solution?

Can I integrate the electronic signature solution with the existing system in the organization such as CRM?

Does the solution come with an API? If yes, how to use it?

Conclusion:

The perfect Electronic Signature software will be sustainable and leave a lasting impact on the work culture. Customers will feel relieved and comfortable using such a solution. Asking questions and having a checklist of what is needed and what is not helps in making informed decisions that can turn out to be profitable to the organization. Deploying electronic signature free is a good idea as the solution answers all the above questions exactly the way you want.

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