Is eSignly legally binding in the United States and internationally?
Yes. eSignly complies with the U.S. Electronic Signatures in Global and National Commerce (ESIGN) Act,
the Uniform Electronic Transactions Act (UETA), and international regulations like eIDAS in the European
Union. Our signatures are legally valid and enforceable for the vast majority of business transactions.
Do my clients need to pay or create an account to sign a document?
No, absolutely not. The signing experience is always free for your recipients. They do not need an
eSignly account, and they don't need to download any software. They simply click a link and sign on their
browser.
What kind of security do you have in place?
Security is our top priority. We use AES 256-bit encryption for all documents at rest and in transit. Our
platform is hosted in SOC 2 Type II and ISO 27001 certified data centers. We are also compliant with
HIPAA, GDPR, and other major regulations.
Can I integrate eSignly with my Salesforce or HubSpot CRM?
Yes. We offer native, out-of-the-box integrations for leading CRMs including Salesforce and HubSpot.
These are available on our Business and Enterprise plans and allow you to manage your entire contract
workflow from within your CRM.
What is an audit trail and why is it important?
An audit trail is a comprehensive log that records every single action taken on a document. It includes
who signed, when they signed, their IP address, and more. This creates a robust, court-admissible record
that proves the integrity of the signing process, which is far more defensible than a simple wet
signature.
How long does it take to get started with eSignly?
You can sign up and send your first document in under five minutes. Our platform is designed to be
intuitive and user-friendly. For more complex enterprise setups with API integration, our team works with
you to ensure a smooth and efficient implementation.
Can I use eSignly for documents other than sales contracts?
Absolutely. While eSignly is optimized for sales, our platform is versatile enough for HR onboarding,
NDAs, service agreements, rental contracts, and any other business document that requires a signature. If
it needs a signature, eSignly can handle it.
What if I need to send one contract to multiple signers in a specific order?
We have you covered. Our sequential signing feature allows you to define a specific order for recipients.
The document will only be sent to the next person once the previous one has signed, ensuring all necessary
parties approve in the correct sequence.
Is there a way to automate follow-up reminders?
Yes. You can set automated reminders directly from your dashboard. Define how often you want the system
to nudge signers, and we will handle the follow-up, keeping your pipeline moving without manual
intervention.
What customization options do I have for my brand?
You can fully customize the signing experience to match your brand identity. Upload your company logo,
set your brand colors, and customize the email templates your clients receive, ensuring a professional and
consistent brand voice from start to finish.
What support options are available if I need help?
We pride ourselves on our customer success. You have access to a comprehensive knowledge base, 24/7
technical documentation, and priority email support. Enterprise clients also receive a dedicated account
manager to ensure smooth operations.
Does eSignly work on mobile devices?
Yes, perfectly. Our platform is mobile-first. Your signers can open, view, and sign contracts on any
smartphone or tablet, using touch-screen signatures. It requires no apps or complex setups—just a mobile
browser.
Where is my document data hosted?
Your data is hosted in highly secure, redundant data centers within the United States. We maintain strict
geographical data controls and comply with global privacy standards, including GDPR for our international
customers.
What is your refund policy?
We stand by our product. If you find our service doesn't meet your needs, we offer a pro-rata refund
policy. We focus on long-term partnerships, so we ensure our terms are fair and transparent, excluding
accounts involved in spam or system misuse.