Secure eSignatures for Insurance Claims
Accelerate settlements, reduce administrative overhead, and enhance claimant satisfaction.
eSignly delivers legally binding, compliant electronic signatures to modernize your entire claims lifecycle.
Why eSignly for Insurance Claims?
We built eSignly to eliminate the friction, delays, and security risks inherent in traditional claims processing. Move faster, operate smarter, and deliver a superior claimant experience.
Accelerate Claim Cycles
Replace slow mail, fax, and scanning with instant, digital signatures. Finalize proof of loss, settlement agreements, and release forms in minutes, not weeks, drastically reducing cycle times.
Enhance Security & Fraud Prevention
Our platform creates a comprehensive, tamper-evident audit trail for every signature. Verify signer identity and maintain a clear, chronological record of all actions to combat fraudulent claims.
Ensure Full Legal & Regulatory Compliance
eSignly meets the stringent requirements of the ESIGN Act, UETA, and other global regulations. Our solution is also compliant with HIPAA, SOC 2, and ISO 27001, ensuring data privacy and security.
Improve Claimant Experience
Offer a modern, convenient signing process that claimants can complete on any device, anywhere. A smooth, digital experience during a stressful time builds trust and improves customer satisfaction (NPS) scores.
Seamless Guidewire & Core System Integration
Our robust API allows for deep integration with your existing Claims Management Systems like Guidewire, Duck Creek, and other core platforms, creating a unified, efficient workflow for your adjusters.
Drastically Reduce Operational Costs
Eliminate expenses related to printing, mailing, scanning, and physical document storage. Automating the signature process frees up your adjusters to focus on high-value tasks, not administrative work.
Complete Visibility & Control
A centralized dashboard provides real-time status tracking for all outstanding documents. Know exactly where each claim stands in the signature process, identify bottlenecks, and maintain full control.
Global Reach, Local Compliance
With support for 18+ languages and adherence to international e-signature laws, you can confidently manage claims across different regions and jurisdictions without compliance headaches.
Automated Document Workflow
Use templates and pre-defined workflows to automatically route documents to the correct parties for signature in the right order. This minimizes manual errors and ensures process consistency across your organization.
A Comprehensive eSignature Solution for the Entire Claims Lifecycle
From First Notice of Loss to final settlement, eSignly provides the tools to digitize every signature-dependent step. Our platform is designed to be flexible, scalable, and secure, addressing the unique needs of the insurance industry.
First Notice of Loss (FNOL) & Initial Documentation
Capture critical information and authorizations from the very beginning of the claims process. A fast, digital start sets the tone for an efficient and positive claimant experience.
- Instant Authorization Forms: Immediately dispatch and receive signed authorizations for vehicle inspection, property access, or medical record release.
- Digital FNOL Packages: Bundle all initial forms into a single, easy-to-sign digital package for claimants, witnesses, and other involved parties.
- Mobile-First Signing: Enable claimants to sign documents directly from their smartphones at the scene of an incident, capturing information while it's fresh.
Proof of Loss (POL) & Sworn Statements
Securely and efficiently collect legally binding statements and evidence documentation. Our platform ensures the integrity and admissibility of these critical claim components.
- Legally Binding POL Submissions: Allow claimants to complete and sign sworn Proof of Loss statements digitally, with a full audit trail to support authenticity.
- Secure Document Uploads: Enable claimants to attach supporting documents, such as receipts, photos, and police reports, directly within the signing workflow.
- Witness Statement Collection: Easily send signature requests to multiple parties, such as witnesses or public adjusters, and manage their responses from a central dashboard.
Settlement Agreements & Release Forms
Finalize claims with speed and certainty. eSignly streamlines the last mile of the settlement process, allowing for faster payment disbursement and case closure.
- Rapid Settlement & Release Signing: Send settlement offers and release of liability forms for immediate signature, enabling you to close claims and issue payments faster.
- Multi-Party Workflows: Effortlessly manage complex signings involving claimants, attorneys, lienholders, and spouses with automated routing and notifications.
- Payment Integration Hooks: Use our API to trigger payment processing workflows the moment a settlement agreement is fully executed, further accelerating the cycle.
Compliance, Audit & SIU Support
Maintain an unimpeachable record of your claims process. Our platform is built to satisfy the rigorous documentation requirements of internal auditors, regulators, and Special Investigation Units (SIU).
- Comprehensive Audit Trails: Every action, from viewing a document to the final signature, is timestamped and logged with IP addresses, creating a court-admissible record.
- Secure Document Archiving: Signed documents are stored securely with tamper-evident technology, ensuring their long-term integrity for compliance and litigation purposes.
- SIU Documentation Support: Provide investigators with clear, verifiable evidence of claimant attestations and signed statements to support fraud investigations.
Platform & Integration Features
Leverage advanced capabilities to customize and automate your workflows, ensuring eSignly fits perfectly within your existing technology ecosystem and operational processes.
- Robust API for Core System Integration: Connect eSignly with Guidewire, Duck Creek, or your proprietary claims system to automate document generation and data synchronization.
- Bulk Sending for Mass Torts & Catastrophic Events: Efficiently manage communications and document signing for large groups of claimants during major events.
- Custom Branding & White-Labeling: Provide a seamless, trusted experience by customizing the signing interface with your company's logo, colors, and messaging.
Real-World Results for Insurers
See how leading insurance carriers and TPAs have transformed their claims operations with eSignly, achieving measurable improvements in speed, cost, and customer satisfaction.
Auto Carrier Cuts Claim Cycle Time by 8 Days
Client Overview: A top-10 national auto insurer was struggling with a lengthy and paper-intensive process for total loss claims. The back-and-forth mailing of settlement documents, title release forms, and power of attorney paperwork was a major source of delay and customer frustration, leading to higher rental car costs and lower NPS scores.
"The ability to get settlement packages signed in hours instead of weeks has been a game-changer. Our adjusters are more efficient, and our customers are significantly happier."
- Michael Harper, VP of Claims, National Auto Insurer
Key Challenges:
- Average settlement cycle time for total loss was 22 days.
- High administrative costs from printing, mailing, and tracking physical documents.
- Frequent errors and missing signatures on returned paperwork.
- Negative impact on customer satisfaction due to slow processing.
Our Solution:
eSignly implemented a fully digital workflow integrated with the client's existing claims system. Adjusters could now generate and send a complete total loss package for e-signature with a single click.
- Pre-populated templates for all required forms.
- Automated routing to all required parties (owner, lienholder).
- Real-time status tracking via a central dashboard.
- Mobile-friendly signing for claimants on any device.
TPA Achieves 99% Document Accuracy for Liability Claims
Client Overview: A large Third-Party Administrator (TPA) managing liability claims for commercial clients faced significant compliance risks due to incomplete or incorrectly signed release forms. The manual process was prone to human error, creating potential legal exposure and delaying claim closures.
"eSignly's guided signing process and data validation have virtually eliminated documentation errors. Our compliance posture is stronger than ever, and our clients have noticed the increased efficiency."
- Jenna Clay, Director of Operations, Commercial TPA Services
Key Challenges:
- High rate of returned documents due to errors (NIGO - Not In Good Order).
- Significant time spent by adjusters on follow-ups and corrections.
- Compliance risk from improperly executed legal documents.
- Lack of visibility into the status of outstanding paperwork.
Our Solution:
We deployed eSignly with a focus on workflow automation and data validation. Templates were created for complex multi-party release agreements, with mandatory fields and guided signing to ensure every form was completed correctly the first time.
- Conditional logic to show/hide fields based on claim type.
- Mandatory field enforcement to prevent incomplete submissions.
- Detailed, court-admissible audit trails for every signed document.
- API integration to automatically archive signed documents in the client's system of record.
Health Insurer Speeds Up Provider Agreements & Member Consent
Client Overview: A regional health insurance provider needed to streamline two critical processes: onboarding new healthcare providers into their network and obtaining member consent for release of medical information. Both were paper-based, slow, and created significant administrative burdens for staff.
"Onboarding providers used to take a month. With eSignly, we can get it done in 48 hours. The same speed applies to getting member consent, which has dramatically improved our coordination of care."
- Carter Fleming, Chief Network Officer, Regional Health Plan
Key Challenges:
- Slow provider network expansion due to lengthy contracting.
- Delays in patient care coordination waiting for signed HIPAA release forms.
- High costs associated with managing and storing sensitive paper documents.
- Risk of HIPAA violations with manual document handling.
Our Solution:
eSignly provided a HIPAA-compliant e-signature solution that addressed both use cases. The Bulk Send feature was used for annual provider contract renewals, while the API was integrated into the member portal for on-demand consent forms.
- HIPAA-compliant platform with Business Associate Agreement (BAA).
- Bulk sending for provider contracts and policy updates.
- API integration for seamless member portal experience.
- Secure, centralized repository for all signed documents.
Trusted by Claims Professionals
Hear from leaders in the insurance industry who have transformed their operations with eSignly.
"The impact on our total loss claims process was immediate and profound. We're closing claims faster, our rental expenses are down, and our customers have never been happier. eSignly is now a core part of our claims technology stack."
"Document accuracy was our biggest challenge. eSignly's guided signing and mandatory fields solved it overnight. Our error rate dropped to virtually zero, and our compliance team can finally sleep at night."
"We integrated eSignly's API into our member portal for HIPAA consents. The process is now seamless for our members and completely secure. It has significantly accelerated our ability to coordinate care."
"During the last hurricane season, we used eSignly's Bulk Send feature to get critical authorization forms to thousands of policyholders simultaneously. What would have taken weeks of manual work was done in an afternoon."
"Our SIU team relies on the integrity of the audit trail. eSignly provides a clear, indisputable record of who signed what and when. It's an invaluable tool for defending against fraudulent claims."
"The API was surprisingly easy to work with. Our development team integrated eSignly into our proprietary claims management system in under two weeks. The documentation is excellent and the support was very responsive."
Frequently Asked Questions
Have questions? We have answers. Here are some of the most common inquiries about using eSignly for insurance claims.
Yes. eSignly signatures are legally binding in the United States and many other countries worldwide. Our platform complies with the U.S. Electronic Signatures in Global and National Commerce (ESIGN) Act and the Uniform Electronic Transactions Act (UETA), giving electronically signed documents the same legal standing as those signed with pen and paper.
We offer multiple layers of authentication. Standard email verification is the baseline. For higher-risk transactions, we support multi-factor authentication (MFA) via SMS codes. Additionally, our comprehensive audit trail captures crucial information like the signer's IP address, timestamps, and a history of all actions taken on the document, providing strong evidence of the signing event.
Absolutely. Our powerful REST API is designed for easy integration with leading claims platforms like Guidewire and Duck Creek, as well as custom-built and legacy systems. This allows you to create seamless workflows where documents are automatically generated, sent for signature, and archived back into your system of record without manual intervention.
Security is our top priority. eSignly is compliant with SOC 2 Type II, ISO 27001, and HIPAA to protect sensitive personal and health information. All data is encrypted both in transit (with TLS 1.2) and at rest (with AES-256), ensuring your claimant data is always protected to the highest standards.
We've designed the signing process to be incredibly simple and intuitive. Claimants receive an email or text message with a secure link. They can open and sign the document on any device (smartphone, tablet, or computer) without needing to download any apps or create an account. The guided process walks them through each required field, ensuring a smooth and error-free experience.
Once a document is completed, it is digitally sealed with a tamper-evident certificate. All parties automatically receive a final, executed copy via email. The documents are also stored securely in your eSignly account, where you can search, view, and download them at any time. Through our API, you can also have the final documents automatically pushed to your own long-term storage or document management system.
Ready to Modernize Your Claims Process?
Stop chasing paper and start closing claims. See for yourself how eSignly can reduce your cycle times, cut costs, and delight your claimants. Get started for free or schedule a personalized demo with one of our insurance industry experts.
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