Is eSignly free to use?
Yes, we offer a generous free plan that allows you to send a certain number of documents each month. For
users with higher volume needs or who require advanced features like templates and custom branding, we
offer affordable paid plans. Signers never have to pay to sign a document.
Are electronic signatures from eSignly legally binding?
Absolutely. Our signatures comply with the U.S. Electronic Signatures in Global and National Commerce
(ESIGN) Act, the Uniform Electronic Transactions Act (UETA), and Europe's eIDAS regulation. This makes
them legally valid and enforceable for most business transactions in the United States, the European
Union, and many other parts of the world.
How do you ensure the security of my documents?
Security is our top priority. We use 256-bit AES encryption for all documents, both in transit and at
rest. Our platform is hosted in data centers that are SOC 2 Type II, ISO 27001, and PCI DSS compliant.
Every document is also sealed with a tamper-evident audit trail.
Do my clients or partners need an eSignly account to sign documents?
No, and this is a key feature. Recipients receive an email with a secure link. They simply click the link
to open the document in their web browser and can sign on any device (computer, tablet, or phone) without
needing to register, download software, or pay.
What industries can use eSignly?
Virtually any industry can benefit from secure electronic signatures. We have customers in legal, real
estate, financial services, healthcare (with HIPAA compliance), HR, sales, IT, and more. If you have
agreements, contracts, or forms that need a signature, eSignly can streamline your process.
What is an audit trail and why is it important?
The audit trail is a comprehensive, time-stamped record of every event related to your document. It
captures who created it, who viewed it, their IP address, when they signed, and more. This detailed log
provides court-admissible proof of the signing process, which is critical for resolving any potential
disputes.
Can I integrate eSignly with other software I use?
Yes. Our eSignature API is designed for easy integration into custom applications, websites, and backend
workflows. We also support integrations with popular cloud storage services like Google Drive, Dropbox,
and OneDrive, and can connect to thousands of other apps through platforms like Zapier.
What happens if I need help or have a question?
We provide comprehensive support to all our users. Our help center is full of guides and tutorials.
Depending on your plan, you also have access to our expert support team via email, live chat, or phone.
Our 95%+ customer retention rate is a testament to our commitment to customer success.
Can I customize the email notifications sent to signers?
Yes. Professional and Business plans allow you to customize your email notification settings. You can add
your company logo, tailor the message content, and ensure the entire communication reflects your brand's
voice, increasing trust and signature completion rates.
Is eSignly suitable for large-scale enterprise deployments?
Certainly. Our Enterprise tier is built for scale, providing advanced security features, custom uptime
SLAs, dedicated account management, and SSO integration. We support high-volume API usage and complex
organizational hierarchies to meet the demands of global enterprises.
How do I upgrade my plan as my business grows?
Upgrading is seamless and instant. You can move from our Free or Professional plans to a higher tier
directly from your dashboard at any time. Your settings, templates, and documents remain untouched, and
you will immediately unlock the advanced features of your new plan.
Can I set up a workflow with multiple signers in a specific order?
Yes. Our "Sequential Signing" feature allows you to define the exact order in which recipients sign a
document. The next person is only notified once the previous signer has completed their action, ensuring
your approval processes are strictly followed.
What support options are available for Enterprise customers?
Enterprise customers receive priority, 24/7 support. This includes a dedicated account manager, access to
direct phone support, and priority response times for all technical inquiries, ensuring your critical
workflows never experience downtime.
Does eSignly support different languages for signers?
Yes. The eSignly signing experience is localized into over 18 languages. This ensures your international
clients can review and sign documents in their preferred language, reducing friction and improving the
overall user experience globally.
How does eSignly handle data privacy for global operations?
We adhere to the strictest global data privacy standards, including GDPR for the EU and relevant
regulations in other regions. We provide robust controls for data residency and privacy, ensuring your
compliance obligations are met regardless of where your signers are located.
Can I use eSignly for in-person signing on tablets?
Yes, our platform is fully mobile-responsive. You can open an eSignly document on a tablet or smartphone
at your office or in the field, hand the device to the signer, and capture a legally binding signature on
the spot, with the same audit trail protection as remote signing.