Without a doubt, the answer to this question is yes. Seeing as there are certain rules and regulations that need to be followed when dealing with patients, it is necessary to rely on HIPAA Electronic Signature. The right platform can offer you access to the right features, including other options.
Your medical practice can be incredibly successful, as long as you find a way to provide the best possible experience to patients and optimize the workflow of your staff. This is what can be done when you opt for software that makes it possible to benefit from HIPAA Electronic Signature and receive Patient Co-Payments without any issues.
There are different activities that might be done in a certain way when it comes to traditional workflows, but modern-day technology can improve the way in which they are completed. If you are wondering what this means, it would be easier to understand the advantages provided by the right CRM software by talking about a specific example. For instance, when your patients come to the clinic, they are immediately handed forms they have to fill out before they go in to see the doctor.
This is not the best approach, by far. People that have to be seen by a doctor are usually nervous, can’t wait to be done with the whole thing, and don’t have any patience with forms. They usually write down whatever they can remember and on many occasions might even make mistakes because they don’t pay attention to what they are doing. Besides the fact that they are in a stressful situation, they are also trying to fill out their information in the shortest time possible as they never know when the nurse might call their name.
The best option, in this case, would be to rely on a medical CRM system that is designed to offer not only HIPAA Electronic Signature but also a different solution to the situation with incomplete forms. Instead of having your staff waste their time trying to fill in the blanks, getting in touch with patients over and over again, and just dealing with all of this hassle, you can have them send the forms to patients before their appointment. This means that your employees can send them these documents via email so that the forms are filled out in a calm, comfortable environment.
There are countless advantages associated with this option, one of them being the fact that the percentage of incomplete forms will be reduced to a minimum because patients are not rushing into anything. They get the forms, fill them out and send them back. Your staff verifies the information and if there is anything missing, they can get in touch with these individuals, before they come in or when they get there for their appointment and indicate the fields that have been left blank. Just try to imagine how simple it is to have the patients come in knowing that the documents are ready and that they don’t have to worry about making payments on the spot. The right software will allow you to accept Patient Co-Payments, send an invoice or payment link via email or SMS to patients and have them pay for the medical services before their appointment.
There will be no more stressed out patients leaving forms everywhere or asking nurses what they should fill out on a certain page and so on. The best part about the right type of software is that all the tools are integrated into the same portal. Your staff will be able to log in and use all of these features with a few simple clicks. It does not matter if we are talking about sending the forms mentioned earlier, finding templates for them, pre-filling them out with the information that your office already has on the patient to avoid any mistakes, making appointments via SMS, and so on.
Finding the right medical CRM can be challenging if you don’t know exactly what you are looking for. It would be useful to invest in a platform that was thought out for the medical field so that all the activity in your clinic is optimized and the level of service offered to patients is exactly what they would expect.
Resource Box: If you would like to invest in a platform that can help with Patient Co-Payments as well as HIPAA Electronic Signatures, you don’t have to go through an extensive research process. Get a Free Estimation or Talk to Our Business Manager by contacting us!