Why does Most Digital Signature Software Fail?

02 May

Well, it’s a fact that most digital software can fail due to one reason or another.

According to a recent survey done Forrester Consulting, almost more than half of all digital software have failed to deliver at one point or another. An even shocking statistics indicate that almost third of all these software sometimes fails. But why do these apps for signing documents fail? Well, digital software may have all the qualities that the best software should have, but it can still end up failing terribly. When digital software fails it means it has not been able to perform what it was intended to.

Thankfully, there are several things that one can do to ensure that his digital software does not fail. For instance, it’s very important to carry out due diligence process and not just assume it. When this is not done well, it can end up becoming the scapegoat when something does not come out well. There is plenty of advice that has been dispensed so that you can set up yourself for any digital transformation that you need. For instance, your digital signature software should be able to deliver comprehensive project requirements, align proper communications between the work and your team, manage and set expectations, assign accountability and have some adaption plan. You also need to recognize some of the risks that might come from the solution. Here are some of the reasons why most digital signature software fails.

1. It does not focus on customer experience

One of the most important things is to focus on the customers and their experiences. Failure to reduce the hassles and not satisfying the customers with mobile options may not improve the customer’s experience. Good electronic sign companies should also support the streamlining of internal processes, complete all the authorizations and make it even faster to lose the business. Failure to do this means that the software is bound to fail.

2. Does not start small before scaling

The best software should start small before scaling up. When the software starts small, it reduces the number of errors that may occur, eliminates redundancy, increases efficiency and of course, ultimately cuts costs. The platform should expand gradually as it incorporates various businesses that use it. If an e–signature solution does not move step by step the chances of failure tends to be very high.

3. When software fails to keep records

Good digital software should be to keep all the records. Apart from the other records, it must also have electronic records. This kind of records also moves a step further to ensure that the signatories have all the signed documents. And let you keep a copy of the document. This will allow for easy verification in case of an issue.

4. Pricing

This is also another thing that may make digital software to fail. There is nothing as bad as realizing that some of the key products that you saw in the advert cannot be found in the software. Instead, you are just met with overbilling, overpricing, and price gouging. This is just one sure sign that the solution is bound to fail hence you should be looking for other vendors to provide you with the solution.

5. Invalid signature

When the signatures produced by the software are corrupt then the software will definitely fail. When this is the case you are likely to find a message that the certificate was not provided by a trusted authority hence must have been corrupted. For instance, the certificate that you are using must have been a self-assigned certificate that you cannot use. The best way to solve this is to contact a trusted authority to issue you with the correct certificate failure to do this is likely to make the software to fail. More so, the certificate used to make the software might have been revoked hence cannot work in any way.

6. Association

When the signature cannot be linked to the kind of records that are being signed to prove them then the digital software may not work properly. Before using the software, it’s very important to ask how the signature is linked to the documents being signed and whether the association of the signature depends on the standards that are there. For you to validate the signature, choose a vendor that does not depend on the ongoing contracts.

7. Functionality

In case the outbox offering varies even slightly from your business, then the software may not work well. Also, if the digital signature software cannot maintain your brand value then it will most likely to fail. It should also be able to grow with the company. Since most companies are not ready to look for new software, every now and again good digital software should be able to grow with the company. Although there can be some uncertainties in this, if you carry out good due diligence you should avoid any hassles that may occur along the way.

Wrap up

Since electronic digital signatures are increasingly replacing handwritten signatures, you need to be very careful when it comes to choosing the best provider. Failure to choose the best solution provider means that the software that you choose will fail. Although many companies are currently providing these services not all of them are standardized. In order to avoid failure, it’s very important to carry out well-calculated vendor decision and do some due diligence before finally settling on the best solution for your company.

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