Are electronic signatures from eSignly legally binding?
Yes. eSignly signatures are legally binding in the United States and many countries
around the world. We comply with the U.S. Electronic Signatures in Global and National Commerce (ESIGN)
Act, the Uniform Electronic Transactions Act (UETA), and international regulations like eIDAS in the
European Union. Every signed document comes with a full audit trail to provide proof of the signing
process.
Do my signers need to create an eSignly account or pay anything?
No. Signers do not need to create an account, download any software, or pay any fees.
They simply receive an email with a secure link, which they can open on any device (computer, tablet, or
phone) to review and sign the document.
What kind of documents can I sign with eSignly?
You can use eSignly to sign almost any type of document. Common examples include sales
contracts, proposals, NDAs, new hire paperwork, vendor agreements, real estate contracts, and client
intake forms. We support popular file formats like PDF, Microsoft Word (.doc, .docx), and more.
How secure is my data with eSignly?
Security is our top priority. We use AES 256-bit encryption for all data at rest and in
transit. Our platform is hosted in top-tier data centers and we are compliant with leading security
standards, including SOC 2 Type II and ISO 27001. For sensitive industries, we also offer HIPAA and 21 CFR
Part 11 compliant solutions.
What is the difference between an electronic signature and a digital signature?
While often used interchangeably, they are slightly different. An 'electronic signature' is a broad,
legally-defined term for any electronic symbol or process attached to a contract. A 'digital
signature' is a specific type of electronic signature that uses certificate-based cryptography
to provide a higher level of identity verification and tamper evidence. eSignly uses digital signature
technology to secure its electronic signatures, giving you the best of both worlds.
Can I try eSignly before I buy?
Absolutely. We offer a generous free plan that allows you to send a certain number of
documents per month. This lets you experience the full core functionality of eSignly and see how it fits
your workflow before committing to a paid plan. You can sign up without a credit card.
Can I integrate eSignly with other software like Salesforce?
Yes. We offer integrations with popular platforms through tools like Zapier. For deeper,
custom integrations, our powerful REST API allows developers to embed eSignature workflows into virtually
any application, including CRMs like Salesforce, HR systems, or your own custom-built software.
What happens if I need more features or sending volume?
Our plans are designed to scale with you. You can easily upgrade (or downgrade) your
plan at any time directly from your account dashboard. Our pricing is transparent, so you'll always know
what to expect as your needs grow.
Can we deploy eSignly on-premise?
Yes. We offer a dedicated on-premise deployment option for organizations with strict
data sovereignty or "no-cloud" security policies. You get the full power of eSignly, with all documents
and data managed entirely behind your own corporate firewall.
What level of support do you provide?
We provide comprehensive, multi-channel support. This includes email, phone, and
priority assistance for enterprise plans. Our team is dedicated to your success, ensuring you get the
technical or operational help you need, exactly when you need it.
Can I add my company branding to documents?
Absolutely. We believe your documents should reflect your brand. You can easily upload
your company logo, customize email templates, and adjust the color scheme of the signing page to match
your professional identity perfectly.
What is your API uptime guarantee?
We guarantee 99.9% uptime for our API services. We understand that your business
operations depend on our infrastructure. We invest heavily in redundant, high-availability architecture to
ensure your integrations remain stable and operational 24/7.
What information is included in the audit trail?
The audit trail is a tamper-proof, immutable record that logs every single action taken
on a document. This includes user identity verification (IP address, email), precise timestamps, and the
sequence of events (viewed, signed, declined). It is court-admissible and ensures total transparency.
Can I manage different teams within one account?
Yes. Our centralized dashboard includes robust team management features. You can invite
team members, assign specific roles, and set granular permissions. This ensures consistent workflows,
secure access, and simplified billing across your entire organization.
Is there a mobile app required for signers?
No. We prioritize removing friction. Your signers do not need to download an app or
install software. They can view, review, and sign documents directly from their mobile web browser,
ensuring a seamless experience on any device.
What is your refund policy?
We offer a pro-rata refund policy. We are confident in the value eSignly brings to your
business. However, if you find our platform isn't the right fit, we make the cancellation process
transparent, fair, and straightforward.